How To Fix Error H202 and H505 In QuickBooks? | Gonzaga University Online Tech Bootcamps

Errors H202 and H505 are common issues encountered by users of QuickBooks when attempting to access company files hosted on a different computer or server. These errors indicate problems with your network configuration or the QuickBooks Database Server Manager. Below is a comprehensive guide to understanding these errors and troubleshooting them effectively.

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Understanding the Errors

• H202: This error typically occurs when QuickBooks cannot communicate with the company file on the host computer. It indicates that the system cannot connect to the database server.
• H505: This error indicates that the QuickBooks services on the server are not working properly, or there are issues with your network settings.

Common Causes

1. Network Connectivity Issues: Problems with the network setup can prevent QuickBooks from communicating with the database server.
2. Firewall Settings: Firewall configurations might be blocking QuickBooks from accessing necessary ports.
3. Incorrect Configuration of QuickBooks Database Server Manager: If this manager is not set up correctly, it can cause connectivity issues.
4. DNS Settings: Inadequate DNS settings can hinder QuickBooks from locating the host.
5. Windows Hosts File: Incorrect entries in the Windows hosts file can disrupt the connection.

Step-by-Step Troubleshooting

Step 1: Verify Network Connectivity

1. Ping the Host Computer: Open the Command Prompt (cmd) and use the command ping [hostname or IP address]. Ensure you can reach the host computer.
2. Check Network Connection: Ensure that both the host and the client computers are on the same network. Check cables, routers, and switches for any issues.

Step 2: Configure Firewall Settings

1. Windows Firewall:

• Open Control Panel > System and Security > Windows Defender Firewall.
• Click on "Allow an app or feature through Windows Defender Firewall."
• Ensure that QuickBooks is allowed through the firewall for both private and public networks.

1. Third-Party Firewalls: If you use a third-party firewall, consult its documentation to allow QuickBooks through.

Step 3: Update QuickBooks Database Server Manager

1. Download the Latest Version:

• Visit the official QuickBooks website to download the latest version of the Database Server Manager.

1. Install the Update:

• Run the installer and follow the prompts to complete the installation.

1. Restart QuickBooks Services:

• Open Services.msc by pressing Windows + R, typing services.msc, and hitting Enter.
• Locate the QuickBooksDBXX (XX denotes the version, e.g., 28 for QuickBooks 2021) and QBCFMonitorService.
• Right-click on each service and select "Restart."

Step 4: Configure the QuickBooks Database Server Manager

1. Run the Database Server Manager:

• Open QuickBooks Database Server Manager.
• Click on "Scan Folders" and add the folder where your company file is located.
• Allow the scan to complete, ensuring it recognizes the file.

1. Verify Network Configuration:

• Ensure that the server is properly set up to allow multi-user access.
• Check that the company file is located in a shared folder with appropriate permissions.

Step 5: Edit the Windows Hosts File

1. Locate the Hosts File:

• Navigate to C:\Windows\System32\drivers\etc.
• Open the hosts file using Notepad with administrative rights.

1. Add Host Information:

• At the end of the file, add the following:
  [IP address] [hostname]
• Replace [IP address] with the IP of the host computer and [hostname] with its name.

1. Save and Close: Make sure to save changes to the hosts file.

Step 6: Check for Other Software Conflicts

1. Antivirus Software: Temporarily disable any antivirus or anti-malware software to see if it’s causing the issue. If the problem resolves, configure the software to allow QuickBooks.
2. Virtual Private Networks (VPNs): If you’re using a VPN, try disconnecting and see if that resolves the issue.

Step 7: Utilize QuickBooks Tools

1. QuickBooks File Doctor: This tool can help diagnose and fix issues with your company file.

• Download and run the QuickBooks Tool Hub.
• Select "Company File Issues" and run the QuickBooks File Doctor.

1. QuickBooks Install Diagnostic Tool: If the problem persists, this tool can fix issues with the installation that might be causing connectivity problems.

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Conclusion

Errors H202 and H505 can be frustrating, but with systematic troubleshooting, you can often resolve them. Start with checking your network settings, configure firewall and security software, and ensure QuickBooks Database Server Manager is set up correctly. If issues persist, using the QuickBooks diagnostic tools can help identify underlying problems.

If all else fails, consider reaching out to QuickBooks support for professional assistance. Regular maintenance of your network settings and QuickBooks environment can help prevent these errors in the future. Always ensure your software is updated and configured correctly for a smooth multi-user experience.

Reference Link:

https://community.matillion.com/s/question/0D5Tm00000M4tARKAZ/live-help-how-to-contact-quickbooks-enterprise-support

https://community.matillion.com/s/question/0D5Tm00000M59yUKAR/intuit-qb-live-how-do-i-get-in-touch-quickbooks-desktop-support